Refund policy
Return and Refund Policy
Last updated: 21 October 2026
Right of Withdrawal and Returns
When shopping at Ella Rydberg, you generally have the right to withdraw from your purchase within 14 days of receiving your order. This right applies to both art prints and completed original paintings.
If you wish to withdraw from your purchase, you can easily request a return through your customer account on the website within 14 days of receiving your order.
After notifying me of your decision to withdraw, you have an additional 14 days to send the item back.
Exceptions to the right of withdrawal may apply to custom-made artworks, as explained below.
How to Request a Return
To request a return, you can use your customer account.
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Log in using the email address you used when placing your order.
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Go to your orders and select the relevant order.
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Click Request return and select the items you wish to return.
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Submit your return request.
Once your request has been processed, you will receive information about the return address and how to send the item back.
You do not need to provide a reason for withdrawing from your purchase.
You can also exercise your statutory right of withdrawal by contacting me at rydbergs.e@gmail.com. Your right of withdrawal applies as long as you notify me within the withdrawal period and does not require any specific approval.
Return Shipping
If you withdraw from your purchase, you are responsible for the cost of returning the item.
Returns must be sent using a suitable shipping service and securely packaged to prevent damage to the artwork during transit. Tracked shipping is recommended.
The return address and further instructions will be provided during the return process.
Condition of Returned Items
Art prints and original paintings must be handled with care and securely packaged when returned, preferably using the same protective packaging as the original delivery.
You have the right to inspect the item in the same way you would in a physical store. If the item has been handled more than necessary and its value has decreased as a result, a deduction for diminished value may be made in accordance with applicable law.
You do not need to keep the original packaging to exercise your statutory right of withdrawal. However, the item must be packaged securely to protect it during transport.
Refunds
If you withdraw from your purchase within the 14-day withdrawal period, the price of the item and the original standard shipping cost will be refunded in accordance with applicable consumer protection laws.
You are responsible for the cost of returning the item.
If you selected a more expensive delivery method than the store's least expensive standard delivery option, the additional cost will not be refunded.
Refunds will be issued within 14 days of receiving your notice of withdrawal. However, I may withhold the refund until the item has been returned or until you have provided proof that it has been sent back.
Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.
Custom-Made Artworks
For artworks created to order according to a customer's personal specifications, the standard 14-day right of withdrawal generally does not apply, provided that the artwork qualifies for the legal exemption for custom-made or clearly personalised goods.
This means that you cannot cancel the purchase simply because you have changed your mind.
However, you still have the right to make a complaint about a custom-made artwork if it is defective, damaged or does not match the agreed order.
Complaints are handled in accordance with applicable consumer protection laws.
Damaged Items and Complaints
If your order arrives damaged, contains an incorrect item or otherwise does not match your order, you have the right to make a complaint in accordance with applicable consumer protection laws.
Please contact me as soon as possible at rydbergs.e@gmail.com and, if possible, include photographs of the damage, the artwork and the packaging.
For valid complaints, I will cover the necessary return shipping costs.
For purchases covered by the Swedish Consumer Sales Act, you generally have the right to make a complaint about defects for up to three years. A complaint made within two months of discovering the defect is always considered to have been made within a reasonable time.
Order Cancellations
If you wish to cancel an order before it has been shipped, you can submit a request through your customer account or contact me at rydbergs.e@gmail.com.
Cancellations are handled in accordance with applicable consumer protection laws. Any specific terms for personalised, custom-made artworks will be provided before purchase.
Exchanges
I do not offer voluntary exchanges of art prints or original paintings.
If you change your mind about a purchase, you can exercise your right of withdrawal in accordance with the terms above and then place a new order.
This does not affect your statutory right of withdrawal or your rights regarding defective goods.
International Orders
For orders placed outside Sweden, applicable consumer protection laws apply, including any statutory right of withdrawal.
Customers within the EU and the United Kingdom generally have a 14-day right of withdrawal for distance purchases, subject to the exceptions provided under the laws of the relevant country.
Any customs duties, import taxes or other charges are handled in accordance with the regulations of the destination country. These costs may affect the total cost of an order and any subsequent return.
Contact
If you have any questions about returns, refunds, complaints or an order, you are welcome to contact me.
Ella Rydberg
Email: rydbergs.e@gmail.com
This policy does not limit your rights under applicable consumer protection laws.