Shipping and Delivery Policy

Last updated: 20 October 2026

Order Processing

When you place an order with Ella Rydberg, your order is carefully prepared and packaged.

In-stock items are normally dispatched within 1–3 business days after your order has been placed, excluding weekends and public holidays.

For custom-made artworks, a separate production time applies and will be communicated when placing your order.

Once your order has been dispatched, you will receive a shipping confirmation by email, including tracking information where available.

Shipping and Delivery Times

I offer shipping within Sweden and to selected international destinations.

Available shipping methods, prices and estimated delivery times are displayed at checkout before you complete your purchase.

Delivery times are estimates and may be affected by factors such as carrier handling or customs clearance. If a delay occurs, I will help resolve the situation in accordance with applicable consumer protection laws.

Packaging

All artworks are carefully packaged to protect them during transit.

Art prints are shipped in protective packaging suited to their size. Original paintings are shipped in sturdy boxes with protective packaging materials.

Shipping Costs

Shipping costs depend on the size and weight of the product and the delivery destination.

The applicable shipping cost is always displayed at checkout before you complete your purchase.

Free local pickup in Karlstad is available for selected products.

Free Local Pickup in Karlstad

Free local pickup in Karlstad is available for certain artworks.

If you select this option, I will contact you after your order has been placed to arrange a suitable date, time and location for collection.

There is no physical store for walk-in visits. Collection is available by prior arrangement only.

International Shipping

I offer international shipping to the countries available at checkout. Product availability and shipping options may vary depending on the destination.

Deliveries Within the EU

For shipments from Sweden to other EU countries, customs duties or import charges are generally not applied at the border. Any applicable taxes are handled in accordance with relevant regulations.

Deliveries Outside the EU

For deliveries to countries such as Norway and the United Kingdom, import VAT, customs duties and carrier handling fees may apply.

These charges are not included in the product price or shipping cost and are normally payable by the recipient, unless otherwise stated at checkout.

Customs clearance may also affect delivery times.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email.

For tracked shipments, you will receive a tracking number so you can follow your delivery.

Please note that tracking information may take some time to update in the carrier's system.

Delivery Address

Please make sure that your name, address and other contact details are correct before completing your order.

If you notice an error in your delivery address, please contact me as soon as possible at rydbergs.e@gmail.com.

I will be happy to help correct the details if your order has not yet been dispatched.

Lost, Damaged or Delayed Deliveries

If your order arrives damaged, is lost in transit or is delayed, please contact me at rydbergs.e@gmail.com and I will help you resolve the issue.

In the event of shipping damage, please include photographs of both the artwork and the packaging, if possible.

I am responsible for the shipment until you have received it, in accordance with applicable consumer protection laws.

Your statutory rights regarding damage during transit, delayed deliveries or non-delivery are not affected by this policy.

Changes and Cancellations

If you need to change or cancel your order, please contact me as soon as possible at rydbergs.e@gmail.com.

If your order has not yet been dispatched, I will do my best to assist with any changes.

Cancellations and refunds are handled in accordance with applicable consumer protection laws and the store's terms and conditions.

For information about your right of withdrawal and returns, please refer to the store's Return and Refund Policy.

Contact

If you have any questions about shipping, deliveries or your order, you are very welcome to contact me.

Ella Rydberg

Email: rydbergs.e@gmail.com

Karlstad, Sweden